Your office is always on top of things with fast response time and follow through.
Supplied us with all of our insurance needs, helped us to understand this space, very responsive to our
questions and emails. Thank you!
Empire Independent Insurance is always careful to make sure we have the best possible policy for our
We loved working with empire insurance with thier knowledge and experience they offer, request and
changes were done promptly.
Great Service. Thank you.
I always get a quick response when I have a question or a change to make. I can trust your team to give
Responsive and helpful.
I received great and rapid response to my requests for information and insurance.
Customer Since 9/5/2019
Love the personalized communication and efficient service. Every time I call or get called, you guys make
me feel like I’m your only customer.
Jonathan S., Customer Since 3/24/2021
Prompt Service and Adam you are great in your field and knowledgeable.
Mansi K., Customer Since 6/1/2021
I appreciate the ability to get a hold of Adam Raymond when I have a question and i feel comfortable
calling when I recd a letter regarding the Insurance that I do not quite understand. His secretary is also
very helpful. Happy customers!. :)
Customer Since 4/8/2019
You, Adam, and your team, are prompt, courteous and friendly. More than that, I don't think I've ever
had a phone call go to voicemail or an email not answered the same day. As someone who deals with
businesses frequently, I'm impressed by the response.
Customer Since 1/30/2020
When our homeowner's policy came up for renewal, the pricing jumped horribly. One call to Adam at
Empire Independent Insurance Agency was all it took. Adam found us another insurer with more
reasonable pricing within a day or two. We couldn't be happier with the service we get from Empire
Independent Insurance Agency. All the staff are wonderful to work with! We highly recommend them
for all your insurance needs.
Victoria H., Customer Since 3/2/2015
Great customer service and you guys find the best prices.
Jon H., Customer Since 5/19/2021
We have been with Empire Insurance for quite a while now. Adam and his team have been amazing...
When our son was in a car accident we called Adam and he told us exactly what to do. It was very
comforting to us to know he was available to ask questions. Adam has researched all homeowner
insurance options to help us get the most cost-effective comprehensive coverage. We would
recommend Adam and his team at Empire Insurance for any insurance needs.
Cherie R., Customer Since 9/13/2021
Known Adam for years and he is awesome. Rami is super responsive to me and gets me what I need
quick. Great team and saves me $.
Customer Since 1/6/2017
Everything is always right! Always a pleasure to do business with Empire.
Neal N., Customer Since 8/7/2014
The communication is always on-point, response to all questions is very timely and personable.
Raymond C., Customer Since 7/31/2017
Adam and his team provide personalized and no-stress service. I never have to worry about what's going
on with my insurance with them around. Thanks guys!
Lisa W., Customer Since 1/26/2016
Prompt service. Professional input. Creativity. Current on all insurance matters. Go Adam!
Gerald S., Customer Since 10/15/2019
Quick & courteous responses to questions.
Joseph S., Customer Since 7/6/2016
I am referring people to you. You are responsive and answer my questions.
Customer Since 1/16/2019
Always quick to answer calls. Staff is friendly and courteous.
Customer Since 4/5/2019
One word...RAMIE! She is a delight, always trying to find the best rate on our policies. Don’t let her get
away. Feel free to share with Ramie...we so appreciate her!
Customer Since 11/8/2017
I love the Empire Team! What I love most about the team is that they grow with you and treat you like
you're part of the family! I've been a customer with them since 2015! They started with my auto
insurance and when I bought my 1st home, of course I went back to them! They're all super friendly and
always available to help. They respond within a reasonable time frame and always treat you like you're
the MOST important client even though you know they have a bunch of other people they help as well!
Adam is also very forthright! He will let me know if he can't beat the quote or if the quote given is not
proper coverage. I always feel safe and properly covered after going over the policies with him. Anytime
someone is looking for car or home insurance, I always refer them to Empire Insurance! They are my go
Jessenia R., Customer Since N/A
You have been very responsive to answer questions. I appreciate the information and not having to
make decisions under pressure. I have enough on my plate and I am not inclined to make good
decisions under pressure so I like to hear the options that help me make the best decision.
Janet M., Customer Since 9/18/2018
You’re always helpful when I need help. Thanks!
Customer Since 2/17/2016
Very professional and a great support staff that always pays attention to your needs. Great Job.
Thomas F., Customer Since 1/9/2014
We love that our insurance is all in one office and that office has knowledge of our affairs. We love that
we can call anytime and you have answers. You know, insurance is intimidating and annoying, so you
break things down for us so easily.
Valorie G., Customer Since 5/29/2014
Everyone has been great. Very responsive any time I’ve had a question.
Lelita A., Customer Since 8/1/2019
Making telephone payments with the office state, reminders for past due, helping coordinate
knowledge and understanding in one place.
Customer Since 5/7/2015
Thank you Adam Raymond for saving us a thousand dollars on our insurance!!
James C., Customer Since 8/5/2020
There's no one I trust more to make sure my home and auto insurance is done right, and at the best
pricing available! Been working with them for years and it's been great. Thanks Empire Independent
Luke K., Customer Since 5/20/2016
Reasonable prices without a lot of red tape (i.e. initial paperwork when joining) Friendly service.
Robert S., Customer Since 8/20/2019
Quick responses to my concerns and reminders when premiums are due
Dan S., Customer Since 7/13/2017
you guys are great and always responsive; really appreciate you!
Jason C., Customer Since 9/3/2019
You guys are the best in CA, the United States and the world! Keep up the good work!
Adam R., Customer Since 4/24/2014
I get great rates and great service. That's what you want from your insurance broker!
Jennifer C., Customer Since 2/11/2019
Very good customer service.
Mohit B., Customer Since 6/11/2015
Everyone in the office is very friendly and helpful.
Customer since 4/12/2018
Your team always answers the phones and responds to any requests very quickly.
Gayle O., Customer Since 4/4/2018
Adam and his team are great to work with. They offer expert advice and great rates. Ramie, my
personal favorite, can always be relied upon to get things done with speed and professionalism. If you
haven't checked them out you are missing out.
Gary W., Customer Since 5/13/2014
Adam Raymond has many years of experience in the insurance industry. For nearly 30 years, I have
been able to depend on Adam for all of my Home and Vehicle insurance needs. He has always been
extremely knowledgeable and readily available to answer any pertinent questions. I always
recommend Empire Independent Insurance Agency to friends and family members because I wish for
them the same friendly and trustworthy service I have enjoyed for most of my adult life.
Steven G., Customer Since 7/14/2014
Mark J., Customer Since 5/20/2020
Agent Ramie has been very straight and to the point, very cordial, and prompt at returning calls. I can't
think of anything at all to improve on.
Wayne E., Customer Since 4/7/2016
You guys are great!
Neal N., Customer Since 8/7/2014
Knowledgeable, person-to-person contact, arranges coverage with dependable insurers at good
Marvin H., Customer Since 11/30/2016
You’ve been creative with getting us fire insurance in the mountains and we’ve enjoyed excellent service
for our auto insurance.
Nathan G., Customer Since 10/22/2019
You did a great job responding to our needs when we were let down by our previous insurance provider.
We never had a gap in coverage and in fact ended up with better coverage at near the same or better
Customer Since 10/22/2019